Privacy Policy

1. Introduction

WasteOS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our waste management platform, including our website, web application, and mobile applications (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email address, phone number, company name)
• Billing and payment information
• Company operational data (fleet information, routes, schedules, client details)
• Communications you send to us (support requests, feedback)

2.2 Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed)
• Location data (GPS coordinates from driver mobile applications, with consent)
• Usage analytics (feature usage patterns, performance metrics)

3. How We Use Your Information

• Provide, operate, and maintain the Service
• Process transactions and manage billing
• Optimize routes and fleet operations
• Generate reports, analytics, and ESG/sustainability metrics
• Send service notifications, updates, and administrative messages
• Respond to support requests and provide customer service
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics)
• Within your organization: Other authorized users within your company account, based on role-based permissions
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Multi-Tenant Data Isolation

WasteOS is a multi-tenant platform. Each company's data is logically isolated and accessible only to authorized users within that organization. We implement strict access controls to ensure no cross-tenant data leakage occurs.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted storage, role-based access controls, audit logging, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law or for legitimate business purposes (e.g., audit records).

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, contact us at privacy@wasteos.xyz.

9. Cookies and Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to understand how the Service is used. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: